After a thorough internal needs assessment, the team at Laings realised that they needed an upgraded and faster server, along with a quicker and more responsive website with real-time alerts.
Laings carried out a competitive process to find a new digital partner. The team rapidly realised that they were keen to work with Cohesion Digital after hearing consistently high praise from existing and prior clients.
Industry:
Retail Jewellery
Platform:
Magento
Head Office:
Glasgow
Luxury jeweller Laings wanted their website to be a sparkling online sales platform, but their outdated site was struggling to deliver.
Slow to load and failing to engage its visitors, the business recognised that investment was necessary if they wanted to transform their site into the jewel in their crown, so they searched for an agency that were experts in website builds and development.
The ecommerce team at Laings decided that they needed an upgraded, faster server that could support a platinum user experience with a fully-responsive website and real-time alerts.
Working as a strategic partner with Laings, we engaged quickly with their project team to get a full understanding of their business and existing digital assets, which was key to assessing their needs.
We were instantly able to see where and how Laings could benefit from a better server, as their IT requirements evolved along with their business model.
“Cohesion Digital stood out as a front runner, with a reputation for professionalism, flexibility and reliability. We had also heard good things about their results-driven ethos, which was key to Laings as we sought to grow the eCommerce side of the business.”
The site was setup on a shiny new server, where the hosting and management was migrated to and Ping alerts were setup to notify us of any downtime issues so that we could respond immediately.
We were proactive in anticipating any potential issues, resulting in a seamless transition that Laings were delighted with.
As an extension of the Laings team, it was vital that they had confidence in our work so we kept in constant contact with them via a dedicated project manager, who was on hand to answer any questions.
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